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Application Analyst

Ellenton, Florida | Full Time Financial Planning & Analysis — IT Operations
Feld Entertainment® is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey, Monster Jam®, Monster Energy Supercross, Disney On Ice, Marvel Universe LIVE!, Jurassic World Live Tour, Kawasaki and Spin Master. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 75 countries and on six continents. Visit for more information.

The Application Analyst serves as an intermediary between Information Technology and internal customers at Feld Entertainment. The position will be responsible for meeting with internal customers and vendors to gather requirements, perform gap analysis, and document the findings. The Analyst must possess the aptitude to quickly learn and support new applications. 
Essential Job Functions
  • Provide second-tier support to internal customers.  Ensure client satisfaction by supporting and resolving customer incidents and technical issues.
  • Assist network administrators, systems analysts and software engineers in resolving problems with software products.
  • Participate in new application implementation and software upgrade projects on-site and remote.
  • Process software performance tests on existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  • Create and manage artifacts in the form of meeting notes, workflow and dataflow diagrams, use-case scenarios, and knowledge transfer guides.
  • Suggest methods to use technology as an enabler for increased productivity and to reduce the cost of doing business.
Education, Skills, and Experience
  • Bachelor of Science in computer science or related discipline.
  • Excellent verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Diverse and creative problem solving skills.
  • Value innovation and embrace new technologies.
  • Must exude a positive, can-do attitude.
  • Ability to be productive working independently or as part of a team.
  • Advanced knowledge of the Microsoft Office suite of products.
  • Skilled in Microsoft SharePoint, Power Apps and Power Automate.
  • Proven experience creating documentation & reporting for applications.
  • Experience with MSSQL, data mapping & integrations.
  • Ability to articulate & train non-technical team members of new technologies.
  • Proven experience with setup and configuration of Point of Sale (POS) and credit card processing.
  • Minimum experience of 7 years supporting AS400 applications OMS, IMS, WMS
Given the touring nature of Feld Entertainment’s business, COVID vaccination is strongly encouraged for successful candidates.

International Touring Personnel
To the extent international touring personnel are visiting a jurisdiction that requires vaccination, proof of vaccination in accordance with the relevant international law should be submitted directly to either the Tour Manager or to Human Resources at least six weeks prior to the start of the tour.  The Company will maintain all information regarding vaccination status as confidential in accordance with applicable laws.  The Company cannot guarantee employment for any Associate who is unable to satisfy foreign entry requirements.  

Mitigation Guidelines for touring employees will remain in effect until further notice as do applicable venue, local, state and/or international requirements, rules, regulations and/or laws, if any.

Equal Opportunity Employer
Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.

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