FREQUENTLY ASKED QUESTIONS
What is the best way to dress for a Feld Entertainment, Inc. show?
We suggest you dress comfortably. For Disney On Ice shows, the temperature in the arena is typically 10+ degrees cooler than outside, so a light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena.
Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense.
Inappropriate Attire
Attire that is not appropriate for a show —and which may result in refusal of admittance or ejection from the show—includes but is not limited to:
Costumes worn by guests 14 years of age or older
Who do I contact for specifics on what I can or cannot bring along to my upcoming Feld Entertainment, Inc. show?
Every venue has a specific set of guidelines for what visitors can or cannot bring into the building. For an updated list of prohibited items, please visit the venue’s website or contact them directly for details.
Are cameras allowed in arenas for any Feld Entertainment, Inc. show?
Still cameras are permitted at Feld Entertainment events, provided that they are non-professional cameras (lenses shorter than six inches) and the photos are intended for personal use only. No video cameras of any kind are allowed in the venue. Camera policies are different from venue to venue. If you have concerns, please contact the specific venue in your area to verify the policy details. We hope you enjoy the event with your friends and family! When it doubt, leave the camera securely locked in your vehicle. Unless otherwise indicated, all in-show content is copyrighted by Feld Entertainment and/or its licensors, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form by any means for reasons other than personal use, is strictly prohibited without prior written permission. Please note that publicly posting, uploading or sharing online, including, without limitation, on social media, is not a permitted personal use.
Who do I contact regarding a question or comment about Feld Entertainment or one of your brands?
You may contact us directly by email at [email protected] or by mail at Customer Relations, 800 Feld Way, Palmetto, Florida 34221
Why isn’t my city on your performance schedule?
We add shows to our tour from time to time – please visit Disney On Ice, Disney Live, Marvel Universe LIVE!, Monster Jam, Monster Energy Supercross, Sesame Street Live, Trolls the Experience or sign up today to be a Feld Preferred Customer to be notified of our upcoming shows.
Do you offer any special ticket pricing for large groups?
Typically yes. Our Group Sales team can help you get the lowest ticket price for your group and handle any other questions or special needs that you have. Simply click here to learn more.
Do you offer coupons or promo offers for Feld Entertainment, Inc. shows?
You can sign up today to be a Feld Preferred Customer and we’ll keep you up-to-date with exclusive offers, special savings, advance ticket notices, and more!