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Digital Advertising Operations Manager

Ellenton, Florida | Full Time Event Marketing & Sales North America — Digital Advertising Strategy & Implementation
Feld Entertainment® is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Monster Jam®, Monster Energy Supercross, Disney On Ice, Disney Live!, Marvel Universe LIVE!, Sesame Street Live!,DreamWorks Trolls The Experience and Jurassic World LiveTour. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 75 countries and on six continents. Visit feldentertainment.com for more information.

The Digital Ad Operations Manager (AdOps) is responsible for creating, implementing, testing and trouble-shooting digital tracking initiatives based on the requirements provided by agencies, internal strategy, analysts, vendors and developers. Using that information this person will setup online tracking and then monitor the results for Feld and its agencies. The Digital Ad Operations Manager must be accustomed to working in a dynamic, time-compressed, high-tech environment and completing a variety of tasks in parallel. Since this individual will be working with both external agencies along with internal teams, excellent communication and documentation skills are a must. This position is expected to work with limited direction and guidance from the Director of Performance Marketing, to deliver consistent results. This individual is expected to draw heavily on their independent expertise, web development knowledge and implementation experience to successfully complete their assigned tasks in a timely manner.
Essential Job Functions
  • The Manager of Digital Ad Ops will be an expert in web tracking technologies, related tracking platforms and upcoming trends in the space. They will be required to learn new technologies and systems as the need arises.  Moreover, they will be expected to stay abreast of privacy laws to ensure Feld Entertainment remains at the forefront of customer privacy.
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  • Will work on various web tracking initiatives with the responsibility of clearly setting and communicating expectations with all stakeholders.
  • Will ensure projects are on track, so that accurate information is reliably captured and provides the necessary insight to inform the agency's digital marketing strategies.  Will establish and successfully manage collective, interdependent initiatives, against implementation timelines.
  • Troubleshoot errors in media placements including Licensed IP guidelines, offer messaging, calls to action and landing page continuity to encourage the best customer experience of all of our digital touch points. This spans pixel placements, ad copy/promotion relevance and alignment, and reporting/insights/execution.
  • Will proactively conduct in-depth quality assurance through the use of debugging and analytical tools to ensure data accuracy and hygiene. Will be the lead in troubleshooting known or suspected problems with the tagging/tracking technology used in implemented projects.
  • Actively coordinates with current and new Ad Ops vendors holding them to account for timelines, deliverables and meeting key performance indicator benchmarks.  Owns new vendor outreach and helps negotiate for best available rates
  • Will communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors.
  • Must be able to handle multiple projects and clients simultaneously and work under tight deadlines and have strong attention to detail.
  • Proactively research and present new features and functionality within Media Channels to ensure our Creative Services and Brand teams have the best information, that meets customer expectations, to draw from when providing the best customer experience leading to a ticket sale.
  • Owner of all Ad and Marketing tech/creative specs, documenting, educating and informing all necessary stakeholders tied to ad messaging and delivery, including ad mix optimization through the customer journey
  • Will hire up to 2 Ad Ops resources including an Ad Ops Manager and Specialist.
  • Ability to work independently and lead a team from a satellite office
  • Additional ad hoc projects as requested
Job Requirements
  • Bachelors degree, with a degree in marketing, IT, Computer Science, or the alike.
  • Preferably 3-5+ years in development, the digital space or web content management
  • Minimum of 3+ years in digital advertising operations, web tagging and/or tracking
  • Excellent documentation, organizational and communication skills
  • Ad Ops, tracking and tagging expertise in one or more of the following:
  • Display (Sizmek, DCM, Facebook, media vendor pixels)
  • Social Media (Facebook, Twitter, Instagram, Pinterest)
  • SEM (AdWords, Gemini, Bing)
  • Email/CRM (Salesforce Marketing Cloud)
  • Web Analytics (Google Analytics, CoreMetrics, SiteCatalyst)
  • Audience Insights pixels (DataLogix, BlueKai, Quantcast)
  • General knowledge of HTML, HTML5, CSS, WordPress and JavaScript
  • Strong attention to detail
  • Ability to work independently and as part of a team
  • Ad Ops, tracking and tagging with: Ensighten, TagMan, Tealium, Satellite, OpenTag, Google Tag Manager, Tag Commander, Super Tag, Site Tagger, Bright Tag
  • General knowledge of HTML and JavaScript

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace.
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