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Engagement Ticketing Specialist

Ellenton, Florida | Full Time Event Marketing & Sales North America — Ticketing Operations
Feld Entertainment® is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey, Monster Jam®, Monster Energy Supercross, Disney On Ice, Marvel Universe LIVE!, Sesame Street Live!, Jurassic World Live Tour, Kawasaki and Spin Master. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 75 countries and on six continents. Visit feldentertainment.com for more information.

Successful candidates must be fully vaccinated or be qualified for a medical or religious exemption. Proof of vaccination is required and may be submitted via the Company’s secure website. Florida employees may request exemption pursuant to FL House Bill No. 1-B.  Fully vaccinated is defined as 14 days after the second dose of a two dose vaccine or 14 days after the single dose of a one dose vaccine.

Please note that all Mitigation Guidelines for touring employees remain in effect as do any applicable venue, local, state, and/or international requirements, rules, regulations, and/or laws in territories outside of Florida.)

Responsible for building and maintaining engagement ticketing information on various ticketing systems across North America. Coordinate within the Event Marketing and Sales Department, arena box offices and ticketing systems to ensure maximization of ticket sales revenue by effectively and efficiently building events in the timeframe set forth to meet deadlines for events to go on sale on time. Confirm that events are correctly set-up, proper controls are in place and Company policies and procedures are followed.
Essential Functions
  • Review individual engagement ticketing factsheets, provided by the promoters within the Event Marketing & Sales Department, for accuracy, consistency, and completeness, and resolve any issues with the appropriate EM&S Manager.
  • To communicate with Tour Operations staff pertaining to production holds, Routing and Tours regarding contracts, and Relationship Marketing relating to email marketing.
  • Generate box office instructions and proof against the approved factsheet.
  • Forward the box office instructions to the individual venue box offices and work with the box office staff to resolve any questions they might have. Confirm the venue will complete the building of the event in their system within the timeline prescribed.
  • Verify the venue box office ticketing set-up is accurate and consistent with the factsheet relating to on sale dates, standard pricing, discounts, service charges, facility fees, online information and proper sales channels enabled. Make any needed corrections, and re-proof, as necessary. Check offers online as well as ensure that online information is accurate and consistent meeting all company criteria.
  • Effective communication with the necessary parties regarding the timely completion of the event build as it relates to the event going on sale as scheduled.
  • Assist in the setup of third-party partner and Global Partnership offers, as well as Feld Consumer Products online upsells.
  • Work with teammates in verifying and compiling both Domestic and International Sales reports for daily distribution to the company.
  • Other related duties as assigned by the Director, Ticketing Operations and/or Supervisor.
Education, Skills and Experience Requirements
  • Bachelor’s Degree in Business Management, Sport Management, Marketing, or a related discipline, or equivalent practical work experience.
  • Minimum 2-4 years experience in business operations, financial analysis, or a related discipline.  Live entertainment/ticket sales industry experience is a strong plus.
  • Ticketmaster, Paciolan, AXS and/or Box Office experience strongly preferred.
  • Good written and verbal communication skills, along with a strong customer service orientation and interpersonal skills are a must.  Previous experience in a marketing services or automated ticket sales environment is a strong plus.
  • Able to work unsupervised, self-motivated, can multitask and has initiative.
  • Hours may vary depending on engagement assignments and special projects.
Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.


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