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E-Commerce Customer Service Coordinator

Ellenton, Florida | Full Time Logistics and Merchandising — E-Commerce Sales & Marketing
Feld Entertainment® is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey, Monster Jam®, Monster Energy Supercross, Disney On Ice, Marvel Universe LIVE!, Sesame Street Live!, Jurassic World Live Tour, Kawasaki and Spin Master. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 75 countries and on six continents. Visit feldentertainment.com for more information.

Successful candidates must be fully vaccinated or be qualified for a medical or religious exemption. Proof of vaccination is required and may be submitted via the Company’s secure website. Florida employees may request exemption pursuant to FL House Bill No. 1-B.  Fully vaccinated is defined as 14 days after the second dose of a two dose vaccine or 14 days after the single dose of a one dose vaccine.

Please note that all Mitigation Guidelines for touring employees remain in effect as do any applicable venue, local, state, and/or international requirements, rules, regulations, and/or laws in territories outside of Florida.)

The E-Commerce Customer Service Coordinator will be responsible for responding to customer inquiries regarding online orders, amongst several sites. This position will assist customers with additional questions which may include product inquiries, tracking issues, or order issues. Documentation of customer problems and communications to recap on a monthly basis will be required. This position will ensure prompt and proper resolution of customer questions or concerns. Additional collocation or engagement with others within the company may be required to provide a solution to customer questions.
Essential Functions
  • Acknowledge and respond to customer emails within 24 hours
  • Advise on production selection and offer alternative solutions to customers when needed.
  • Maintain a positive and professional attitude towards customers, at all times.
  • Keeps record of customer interactions, comments and complaints.
  • Complete and send a monthly report of customer service issues.
  • Provides feedback on the efficiency of the customer service process.
  • Collaborate with e-commerce manager to understand business updates.
  • Share gatherings from customer interactions and bring any areas of deficiency to the organization’s leaders.
  • This position will require being in office.  
Qualifications
  • High school or equivalent (preferred).
  • Customer Support & Client Services Occupation Experience: 2 years.
  • Exposure to Customer Relationship Management (CRM) Systems (preferred).
Skills & Abilities
  • Effectively communicate verbally and in writing.
  • Detail-oriented with the ability to multi-task.
  • Customer-centric, maintaining a high level of customer focus in any situation.
  • Highly motivated and self-starting attitude.
  • Skilled with Microsoft Office.
Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.


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